To help avoid returns, please be sure to ask questions on any products you are unsure of. If you need to return an item, you first will need to contact us for an RA (Return Authorization) number. Any return shipped back to us without this RA number will be refused. To qualify for a return, you must meet the follow criteria. 1. Returns must be issued an RA number with in 30 days of invoice date. 2. Product must be unopened and in resalable condition. All original instructions must be included. If your return is not in new condition or missing parts, we will issue a partial credit or possibly refuse the return. 3. Returns must be shipped back fully insured and properly packaged. 4. You must clearly mark the RA number on the outside of the shipping box. Do not ship any product back in it's product box. Always put the product inside a cardboard box fully packed, otherwise the item will not be in resalable condition and you will not receive full credit or possibly refused. Shipping charges are NOT refundable unless the merchandise was shipped in error. Orders can not be canceled after they have been shipped. Refused orders are subjected to an automatic 25% restocking fee plus return freight charge. Orders can not be cancelled or refused due to delay in shipping.

We ship US Postal Service Piority Mail. We automatically email you a USPS Tracking number on all in house orders. What if it's damaged From time to time packages are going to show up damaged. This doesn't happen very often but unfortunately it's just life in mail order. If this happens, you should contact us immediately and let us know your shipment is damaged. You will need to keep all original shipping boxes, packing and damaged item until we contact the shipper. We will file the claim on your behalf. Often the shipping company will want to come back and inspect the package. Once the claim is filed, we will ship you a replacement.

We ship US Postal Service to several countries. We gladly accept international orders and we do not charge extra to fill out custom forms. We mainly use US Postal Service because the cost of shipping is much lower. The shipping cost difference will need to be calculated, so please contact us first.

We are committed to honoring and respecting your individual privacy. The following paragraphs describe our privacy policies regarding the personal information you provide us as well as information we collect about how our visitors use our site.

We believe that your email address is private information and you have our assurance that we do not rent or sell your email address to anyone. We use your email address to send you order-related emails, like shipping confirmations, as well as informational/sale newsletters.

All orders on our site are encrypted using Secure Socket Layer (SSL) technology - one of the most prevalent and secure systems available online. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal information you provide. You can rest assured that your personal and credit card information is protected when transmitted online. You can find detailed information about SSL technology and how it works online using any of the search engines.

We use computer "cookies" only to assist us in identifying our valued returning customers and tracking items placed in their shopping carts. No personal information is stored in your cookie. If you attempt to shop and have cookies disabled, we will not be able to remember items you have placed in your shopping cart.